eCommerce Manager

Byron Bay

Position Purpose:

Working closely with the marketing team, you will be responsible for managing Mister Zimi’s online store and implementing the digital sales strategy.  You will combine an enthusiasm for constant improvement with comprehensive attention to detail to ensure the continual optimisation of the digital experience. With strong experience from a like-business and role, you will bring an edge to drive a best-in-class digital experience for our customers. This role is ideally based in our sunny Byron Bay office but strong remote candidates will be considered.

Key Responsibilities:

• Manage the daily operations of a best in class Shopify store and related platforms
• Oversee the e-commerce team and manage project execution and trading activities
• Continuously improve website design, functionality, and user experience, focusing on market growth and international trade
• Lead updates to improve the customer experience, aiming to increase conversions and reduce bounce rates
• Improve sales performance through visual merchandising and A/B testing and CRO strategies
• Identify and apply new technologies to boost efficiency and performance
• Work with Customer Service to address issues and improve the user experience
• Develop strategies to attract, retain, and increase the value of customers
• Create and implement on-brand digital marketing campaigns
• Analyse website data and key metrics using tools like Google Analytics to enhance the online store
• Support the Planning and Marketing teams with trade insights
• Maintain relationships with internal teams and external partners to ensure timely project completion and site improvements
• Develop and manage the e-commerce budget
• Present updates and recommendations to the leadership team
• Assist the marketing team with digital strategy and paid campaigns
• Provide guidance and development opportunities for team members

Qualifications and Experience / Background

• Minimum 3 years experience in managing a fast-growth Shopify Plus store
• Strong experience using Shopify Plus and related applications
• Fashion industry experience is highly desirable
• A passion for data and analytics, coupled with an appreciation of creative + branding
• Strong understanding of the e-commerce ecosystem and peripheral platforms, tools
• Experience managing small teams
• An understanding of the Mister Zimi product and brand
• Understand and align to the Mister Zimi vision & values

Other Skills, Knowledge, Attributes and Personal Qualities:

• A strong desire to be a part of a passionate high performing team
• Agile, resilient and able to work autonomously as well as take instruction
• An enthusiasm for constant improvement and new challenges
• Ability to multitask and prioritise in an organised manner
• Great interpersonal skills and ability to positively represent the brand
• Excellent written and verbal communication skills
• A passion for creating memorable customer experiences 
• Solution-focused with a positive can-do attitude