We want you to be happy with your purchase, if for some reason your purchase is not quite right, we’ll happily provide a refund back to your original method of payment or process an exchange for any other item (subject to availability) provided the conditions;
- Your item/s are returned within 10 working days of receiving your order
- Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached)
- Swimwear items require attached hygiene protector strip
- Accompanied with proof of purchase
- Return authorisation has been approved via email
- Your return is accompanied by a return form (sent with your original order)
The returns form can be downloaded here
- We do not accept refunds on sale items unless faulty, sale merchandise may be exchanged (subject to availability of stock)
- Strictly no returns on warehouse sale items unless faulty
You will be required to email firstname.lastname@example.org prior to sending your item/s back for a Returns Authorisation.
All online orders must be returned to the online store for refund or exchange.
Mister Zimi reserves the right to deny a return if the merchandise does not meet the conditions above.
HOW TO RETURN OR EXCHANGE
- Contact us at email@example.com to authorise your return.
- Complete the return form that has been sent with your order.
- Send the return form, your original order and your proof of purchase back to us.
MISTER ZIMI RETURNS
PO BOX 214
MALVERN VIC 3144
PH: 03 9675 2645
Please ensure you use a protective bag and a registered/traceable form of postage as Mister Zimi will not be responsible for goods that are damaged or lost on return.
If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing the print/style/size you require ASAP and send back your unsuitable item for a refund to avoid disappointment.*Please note this is only applicable for full priced items.
Unfortunately, we are unable to hold items for online exchanges.
Once we receive your returned item/s we will either;
- Process a refund back to your original method of payment
- Place an exchange order for the item/s you are after (subject to availability)
If your exchange order is greater than your returned item we will email you a link to complete payment for the balance.
If your exchange order is less than your returned item, a refund will be processed for the difference back to your original method of payment.
If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the collection that you love!!
*We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days*
- Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices
- PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation
- If you have paid via AfterPay, we will cancel any future installments owing and AfterPay will then refund any installments already paid. This can take 3-5 working days to be processed