Love my Overalls so comfy.
We pride ourselves on offering exceptional customer service.
Our Customer Service team are available:
9am - 5pm AEST / AEDT
Monday - Friday.
We aim to respond to all enquiries within 1 business day. Please allow an extra day during new collection launch and sale periods.
We aim to process all orders within one business day and ship orders placed before midday AEST/AEDT same day.
Please note that AusPost and StarTrack are currently experiencing delays due to an unprecedented volumes of parcels being sent. While some parcels are arriving next day, others are taking a little longer.
During collection launch, sale and promotional periods there may be a few extra days required for us to process your order - we will get to it as fast as we can!
Shipping times are a guideline and subject to change based on order volume, promotional periods, weather events, or other Australia Post or Startrack delivery issues and other unforeseen or unavoidable events beyond our reasonable control.
You will receive an automated email confirmation after your order has been submitted. Please ensure that your email address has been entered correctly.
Once your order is placed it is automatically sent into our warehouse system for processing. Once we begin processing your order we are unable to amend it. If you wish to cancel your order please contact us immediately. We will make every effort to accommodate your request however due to our automated warehouse process this may not be possible.
Once your order is shipped you will receive regular tracking updates as it makes its way to your door.
All orders are sent from our Mister Zimi HQ in Melbourne, Australia.
We want you to absolutely love your new Zimi! If your new item is not quite right we have the following return options available in addition to your rights under Australian Consumer Law:
All Full Price items can be returned for either an exchange, refund or store credit.
Sale items and Items purchased during promotional periods can be returned for a store credit or exchange. This policy applies to the Boxing Day Sale / THANKYOU25 discount code purchases.
The shipping cost to return item is payable by the customer. A flat rate $10 return label fee applies to Australian returns. This label is fully insured and traceable.
Online orders are only able to be returned to our warehouse. Our retail stores cannot process returns or exchanges for online orders.
Mister Zimi reserves the right to deny a return if it does not meet the conditions above.
MISTER ZIMI RETURNS
PO BOX 304
PRAHRAN, VIC 3181
PH: +61 3 9917 3440
Please ensure you use a protective bag and a registered/traceable form of postage as Mister Zimi will not be responsible for goods that are damaged or lost in transit.
You will receive an email notification once your return is received and processed. Store Credits and Refunds are issued instantly on our end, but refunds can sometimes take up to 15 business days to be processed by your bank.
Issue with your order ?
If you encounter an issue with a Mister Zimi item our Customer Service Team are here to help you out !
Please email firstname.lastname@example.org with your order number, along with a description of the issue and our lovely team will be in touch to assist you further.
Mister Zimi accepts the following payment methods:
Mister Zimi does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of credit notes and gift cards.
AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay.
Purchases can be made using AfterPay for values up to $1,200.
AfterPay customers must be over 18 years of age, have an Australian residential address and have a debit or credit card.
For more information on AfterPay please visit www.afterpay.com.au/terms.
All customers are responsible for customs/imports duties & taxes on orders outside of Australia. Mister Zimi is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
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learn more 4 payments of $28.25 USD. Interest Free.
Our April Overalls promise ultimate comfort with adjustable straps and a nice wide leg. We guarantee you will be living in these this Winter!
Shenise is 178cm tall and is wearing a size 8.
Please refer to studio images for true colour reference.
This item can be easily returned for a store credit. You can find more information on our returns policy here.
Shenise is wearing a size 8 and is 178cm tall.
This style is a standard fit, we recommend purchasing your normal size.
*Measurements taken with fabric laid flat.
*Handmade items have a tolerance natural to the sewing process.
For full shipping & returns information, please read here.
Love my Overalls so comfy.
Well-made, fashionable, comfortable, worth it! ♥️
Comfiest, best overalls in every way.
A must have for spring, summer, winter and fall! I’ll be living in them.
Size is spot on, great quality and fit, exactly as pictured. Just love them and can't wait to get more in different fabrics
Great product now have 3 comfy trendy overalls!