Warehouse Sale FAQ
Here you'll find a hand picked selection of our most frequently asked questions regarding our limited time Warehouse Sale. If you don't find what you need please feel free to contact us.
All Warehouse Sale items are Final Sale. These products cannot be returned for refund, store credit or exchange unless faulty.
If your item is faulty please email online@misterzimi.com with a photo of the fault.
Due to a high volume of orders during our sale period, it may take longer than usual for all Warehouse Sale orders to be dispatched. Please allow extra time as there may be shipping delays during peak sale periods, we thank you for your patience.
Full-priced Mister Zimi orders will be prioritised, as they are fulfilled from a different dispatch.
To track the arrival date of your Warehouse Sale order, please visit your Order Status Page. We’ll keep you updated via email as your order is processed. Be sure to check your inbox for progress updates on your new Zimi!
If you have any further questions or need assistance, please don’t hesitate to contact Customer Care here.
This promotion is available exclusively to Australian residents for online purchases.
Domestic (Australia):
- Orders under $150 AUD: $10 AUD Shipping
- Orders over $150 AUD: Free Shipping
All orders are dispatched from our Mister Zimi HQ in Melbourne, Australia. Parcels will be left at your address if deemed safe by the delivery driver. If you require a signature on delivery, please contact us to arrange this.
No. Warehouse Sale discounts cannot be combined with any other promotions or discounts. This includes our welcome 10% off offer.
Australian customers can shop the Mister Zimi Warehouse Sale exclusively at misterzimi.com/warehouse-sale. Warehouse Sale items are not available in boutiques or for international markets.
If you need to cancel or change your order, please contact us immediately. We will do our best to accommodate your request; however, due to our automated warehouse process, this may not always be possible.
Please note that we cannot add additional items to an existing order or merge multiple orders into one shipment.
As all Warehouse Sale items are Final Sale, these products cannot be returned or exchanged unless faulty.
Yes, you can combine full-price products and Warehouse Sale items in the same order. However, due to high order volume during the sale, it may add some processing time to your order’s shipment.
We accept the following payment methods for Warehouse Sale orders:
- Credit Cards: Visa, MasterCard, American Express
- PayPal
- AfterPay
- Zip Pay
- Mister Zimi Gift Cards/Store Credits
All Warehouse Sale items are Final Sale. These products cannot be returned for refund, store credit or exchange unless faulty.