Orders & Shipping
Do you love getting your hands on your latest purchase faster than you can say "Is That My Zimi Order?"
Well you've come to the right place.
SHIPPING
All orders are sent from our Mister Zimi HQ in Melbourne, Australia
Within Australia
• Orders under $150 have a flat $10 Express Shipping rate
• We offer Free Express Shipping for all orders over $150
• Orders are sent via Express Shipping and once shipped, typically arrive next business day
• Parcels will be left at your address if deemed safe by the delivery driver. If you require a signature upon delivery please contact us
US Shipping
All orders are shipped internationally from Melbourne, Australia via DHL Express - the fastest international shipping method available (typically 2-3 business days)
We offer Free Express Shipping for all orders over $150USD
Orders under $150USD have a $20USD shipping rate
Orders are sent via DHL Express - the fastest international shipping method available
US orders are delivered with all Duties and Taxes paid
Signature upon delivery is required
International Shipping
All orders are shipped internationally from Melbourne, Australia via DHL Express - the fastest international shipping method available
We offer Free Express Shipping for all orders over $150. (Excluding import/customs charges - please see below)
Orders under $150AUD have a flat $20 shipping rate
Orders are sent via DHL Express - the fastest international shipping method available
Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Mister Zimi has no control over import fees. Please see Importation Costs for further information
Signature upon delivery is required
Customs & Duties
All customers are responsible for customs/imports duties & taxes on orders outside of Australia. Mister Zimi is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
ORDER PROCESSING
Our team are standing by to pick and pack your order at a moments notice
We aim to process all orders within one business day and ship orders placed before midday AEST/AEDT same day
During promotional periods, please allow an additional 2-3 days for your order to be picked, packed and dispatched. Once your order has left the warehouse, you will receive a notification with tracking details
Here are some handy details on what you can expect when placing an order with us:
We aim to process all orders within 1 business day and ship orders placed before midday AEST/AEDT the same day. Once your order is shipped, you will receive an email with your tracking information
Once your order is shipped you will receive an email notification with your tracking information included. Your tracking number may require 12 hours to begin to show further scans in transit. If your order has been dispatched but you are unable to find your tracking information please contact our Customer Care team who will assist you further
If you wish to cancel or change your order please contact us immediately. We will make every effort to accommodate your request however due to our automated warehouse process this may not always be possible. Please note that we are unable to add additional items to an existing order or merge multiple orders into one shipment. Contact Customer Care or reach out via chat with your order number and change request and we'll do all that we can to assist
International orders are shipped via DHL Express. Once your order is shipped you will receive an email notification with your DHL tracking information included. Your tracking number may require 12 hours to begin to show further scans. If your order has been dispatched but you are unable to find your tracking information please reach out to our Customer Care team will assist you further.
Mister Zimi Online accepts the following payment methods:
Credit cards: Visa, MasterCard, American Express
• PayPal
• AfterPay
• Mister Zimi Gift Cards/Store Credits
Mister Zimi does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of Zimi gift cards or store credits.
AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay.
Purchases can be made using AfterPay for values up to $1,200 AUD.
AfterPay customers must be over 18 years of age, have an Australian residential address and have a debit or credit card.
For more information on AfterPay please visit here.
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