Returns & Exchanges
We want you to absolutely love your Zimi!
Need to make a return? No worries! We’re here to make things as easy as possible. If you change your mind for any reason, you are welcome to return it back to us within 15 days of receiving your order.
Change of Mind Returns:
If your new item is not quite right, we have the following return options available, in accordance with our policies and your rights under the Australian Consumer Law (ACL):
All full price items can be returned for either an exchange, refund or store credit subject to the conditions below:
End Of Season Sale items and items purchased under a promotion can be returned for a store credit or exchange only, subject to the conditions below. Please note: Refundid Instant Refunds are not available on orders that contain Sale Items.
Online orders can only be returned to our warehouse. Unfortunately, our retail stores cannot process returns or exchanges for online orders
Mister Zimi reserves the right to deny a change of mind return if it does not meet the following conditions:
You must provide valid proof of purchase (e.g. a receipt or credit or debit card statement)
Your return is initiated within 15 days of you receiving your online order, or 15 days after purchase for in-store purchases
Return authorisation has been approved via the online returns portal
Your return is sent back within 10 days of being approved by Mister Zimi
Item(s) are in original condition (unworn and unwashed with all tags attached)
Swimwear must be tried on with underwear and returned with the adhesive strip in place. In the interests of hygiene, returns may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer
Zimi Eyewear must be returned in new and unused condition with all protective and product packaging intact, such as sunglass pouch and box.
The shipping cost to return item(s) is payable by you
Faulty Product Items:
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team online@misterzimi.com with your order number and images of the fault and we will work with you to resolve it as soon as possible
For all returns of faulty products, you must provide a valid proof of purchase (e.g. a receipt or credit or debit card statement)
If your product is faulty, you can return it to us and choose to receive either a refund or a replacement
Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty
Mister Zimi's faulty product return policy only covers products for two years
Submitting a return:
Australia / Domestic Returns
• Please submit your return request via our Returns Portal and follow the prompts
• If your product is faulty, you are entitled to reject can't be returned without significant cost to you, let us know and we'll arrange collection at our expense. Otherwise you will need to cover the cost of returning the product to us. Once the return is confirmed, we will reimburse your postage or shipping costs
• You can arrange shipping for a product return through our easy Returns Portal at a flat rate of AUD $10 per return. Shipping is fully insured and traceable on our end
• Once your return request has been approved in the portal, use the return shipping label that can be printed using the portal to send the item(s) back to us at the below address
Mister Zimi Returns
PO BOX 815
Port Melbourne, VIC 3207
USA Returns
• Please submit your return request via our Returns Portal and follow the prompts
• If your product is faulty, you are entitled to reject can't be returned without significant cost to you, let us know and we'll arrange collection at our expense. Otherwise you will need to cover the cost of returning the product to us. Once the return is confirmed, we will reimburse your postage or shipping costs
• You can arrange shipping for a product return through the Returns Portal at a flat rate of USD $10 per return (around $15 AUD). Shipping is fully insured and traceable on our end
• Once your return request has been approved in the portal, use the return shipping label that can be printed using the portal to send the item(s) back to us via the USA Returns Consolidation address below:
SEKO Logistics
2270 East 220th Street
Carson CA 90810
• If your product return label isn’t printing or is showing an error, please double check your details (this may be due to a simple spelling error, mismatching postcode or missing digits)
• If you don't arrange shipping using our preferred shipping service, please ensure you use a protective bag and a registered/traceable form of postage as Mister Zimi will not be responsible for goods that are damaged or lost in transit from you to us. You must include details of your order number and email address used to place the order in your return
Rest of the World Returns
- Please submit your return request via our Returns Portal and follow the prompts to lodge your return for a refund or store credit, unfortunately we are unable to offer exchanges for rest of the world returns
- For change of mind purchases or other non-faulty returns, you are required to organise and pay for return shipping
- If there is a problem or fault with your item, please contact us at online@misterzimi.com with your order number and images of the fault and we will work with you to resolve it as soon as possible
- The cost of return shipping for faulty items will be reimbursed to you in full where you have an approved faulty return
Mister Zimi Returns
PO BOX 815
Port Melbourne, Vic 3207
Australia
• Please ensure you use a protective bag and a registered/traceable form of postage as Mister Zimi will not be responsible for goods that are damaged or lost in transit from you to us
All Returns
You will receive an email notification once your return is received and processed. Store credits and refunds are issued instantly on our end, but refunds can sometimes take up to 15 business days to be processed by your bank.
All returns will be processed via the same payment method as the original payment. If the original payment method is no longer available, Mister Zimi may issue a refund (where required) via an alternative method.
We allow returns or exchanges on in-store orders within 15 days of your purchase. Items must be returned in their original condition and with tags attached.
We are unable to accept online returns and exchanges in-store.
We'd love for you to find something more suitable! We offer online exchanges for customers in Australia NZ and the USA for a flat rate of AUD$10 / USD$10. US and NZ customers can only exchange for another size in the same product, which will be shipped once your return item is received.
You sure can! Our credits are accepted both online and in store and are valid for 3 years from the date of issue.
We do require proof of purchase for any return. If you are having trouble locating your online order or in-store receipt please contact our Customer Service team online@misterzimi.com
AfterPay purchases can be returned for a full refund, providing your purchase meets our returns policy. Please note, any in-store AfterPay purchases must be returned in-store to obtain a refund.
If your gifted Zimi is not quite right for you, you can submit a gift return for a credit or exchange here. Our Customer Service team will get back to you with your return
We aim to process returns within 24hrs of parcels arriving at our warehouse. Refunds may take a few business days to arrive, depending on which bank you are with.
When returning your order, Australian customers have the option to use our "SHOP NOW" feature which allows you to spend your available credit from your return instantly! If you chose something of the same or greater value, $10 will be deducted from your exchange order total.
If you need your new Zimi ASAP and to avoid missing out on your desired item(s), we offer instant exchanges - no wait time or shipping fee on your exchange order!
Before you finalise your return you will need to select this option.
You will be prompted to enter your credit card details and a temporary $1 hold will be placed on your credit card. Your return will need to be posted back via the shipping label provided. You will only be charged for your new order if you fail to return within 15 days. This option is only available for customers based in Australia.
Our Returns Portal does not accept gift cards or discount codes when exchanging your Zimi.
Good news for our Australian customers! We've partnered with Refundid so you can get your refund back instantly, before you've even sent back your order.
Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
See our Refundid page for more info!
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