FAQs
Here you'll find a hand picked selection of our most frequently asked questions. If you don't find what you need please feel free to contact us.
SHOPPING
You can shop Mister Zimi exclusively at misterzimi.com and in our boutiques. Mister Zimi garments cannot be purchased from any other online store or retailer. We ship worldwide and our Customer Care team is on hand to provide product, care, and styling advice.
We do occasionally restock some of our best selling styles. To be first notified if your size comes back into stock, select the size you’re interested in and click 'notify when available’. Please know our best sellers are fast movers so it’s always best to secure the item you want while it is available to avoid missing out.
An easy way to check on the arrival date of your pre-order is to visit the product page where you will see dates clearly marked below the size drop down. Likewise, keep an eye on your email inbox as we will be in touch along the way regarding the progress of your new Zimi.
Please don’t hesitate to contact Customer Care here if you have further questions.
Pre-order items are charged in full at the time the order is placed including any shipping charges if not eligible for free shipping.
We will do our best to carry out any order cancellation requests if you no longer wish to proceed with your order or pre-order. Our success in doing so will depend on the status of your order and we cannot guarantee this is possible once an order has been placed. Please reach out to our Customer Care team as soon as possible who can assist you
The easiest way to find out is with our size chart. Our sizing is based on standard Australian sizing. We also have a handy Size & Fit Guide on each product page located above 'Add To Bag' button. This guide displays the measurements of each style, such as waist, bust and length. If you’re still unsure, or if you have any questions, please feel free to email us at online@misterzimi.com
In the ‘discount code or gift card’ field at checkout, enter your unique gift card code.
If your order total is more than the value of your gift voucher, the remaining order balance must be paid in the usual way (debit/credit card). Any remaining balance left on your card will remain until expiration.
All gift cards are valid for redemption in-store and online for 3 years from the card purchase date.
MY ACCOUNT
To change or update the password for your account, head over to the My Account login page and select "Forgot Password". Follow the prompts to receive an email link to update your account password. If you do not receive the email link after a short while and have not previously logged into your account, you may need to finish setting up your account. To do so try searching "Mister Zimi Account Confirmation" in your email inbox to find the link to your account setup or alternatively enter your details to Create An Account with us.
It is possible to create multiple accounts using different email addresses. If you place an order with a new email address a new account will not be made until you finalise the setup process and create a password for this email address. Unfortunately multiple accounts using separate email addresses cannot be combined in our system so we recommend signing up with just the one account in order to keep track of your orders in the one place.
If you have set up an account with us via our website simply sign in using your email address and password via the Account tab at the top right of any website page. Once logged in you can 'Manage Addresses' via the tab located in your Account Summary.
If you wish to have your account deleted please reach out to our Customer Service team via email at online@misterzimi.com
We are sad to see you go. If you wish to be removed from our mailing list you can simply select Unsubscribe or Manage Your Preferences at the bottom of any newsletter emails. This will take you to a link where you can remove yourself from our mailing list.
ORDERS & RETURNS
We want you to absolutely love your new Zimi, but if your new item is not quite right please click here to lodge a return request. To check whether your order is eligible for a refund, store credit or exchange please view our return policy here.
We are excited to note that our retail stores can now process returns or exchanges for online orders.
We aim to process all orders within one business day and ship orders placed before midday AEST/AEDT same day. During collection launch, sale and promotional periods there may be a few extra days required for us to process your order, but we will get to it as fast as we can! Once your order is shipped, you will receive an email with your tracking information.
If you wish to cancel or change your order please contact us immediately. We will make every effort to accommodate your request however due to our automated warehouse process this may not always be possible. Please note that we are unable to add additional items to an existing order or merge multiple orders into one shipment. Contact us with your order number and change request and we'll do all that we can to assist.
Once your order is shipped you will receive an email notification with your tracking information included. Your tracking number may require 12 hours to begin to show further scans in transit. If your order has been dispatched but you are unable to find your tracking information please email online@misterzimi.com or reach out via chat and our Customer Service team will assist you further.
Customers based in AUS, USA and NZ will not be charged duties and taxes at checkout.
For customers shopping outside of these regions, duties and taxes are charged based on your location. Visit our Orders & Shipping page for information regarding the duties and taxes relevant to your shipping location.
Mister Zimi is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. To help alleviate these costs for our customers, we currently offer free shipping on orders over $150 AUD. We highly recommend visiting your local customs organisation website for further information on the duties and taxes threshold governed by law in your country.
We are so sorry you have experienced an issue with your order. Please reach out to Customer Care here with details regarding the issue and they will work to have this resolved asap. Incorrect items are resolved quickly via the returns portal, simply select ‘Incorrect Item’ when promoted and you will be provided a free return label.
If you need any further assistance or if an item is missing from your order, please email your order number and details to online@misterzimi.com or reach out via chat and our Customer Service team will assist you further.