Returns & Exchanges

We want you to absolutely love your new Zimi! If your new item is not quite right we have the following return options available in addition to your rights under Australian Consumer Law:

Full price items and items purchased during a promotion

Refund / Store Credit

End Of Season Sale Items

Return for a Store Credit.

The shipping cost to return item is payable by the customer.

Unfortunately, we are unable to hold items for online exchanges. To avoid the disappointment of missing out we instead recommend purchasing your desired print, style or size immediately and sending your original item for a refund. Please see above to ensure you item(s) are eligible for a refund.

Conditions

  • Your return is initiated within 14 days of receiving your order.
  • Your return is sent back within 7 days of being approved.
  • Item/s are in original condition (unworn and unwashed with all tags attached).
  • Return authorisation has been approved via email.
  • Swimwear items require attached hygiene protector strip.
  • The shipping cost to return item is payable by the customer.

Mister Zimi reserves the right to deny a return if it does not meet the conditions above.

Submitting a Return

  • Please submit your return request via our Returns Portal.
  • Once approved, send the item(s) back to us with a copy of your approval email, or a clear reference to your order number.

MISTER ZIMI RETURNS
PO BOX 304
PRAHRAN VIC 3181
AUSTRALIA
PH: 03 9576 2645

You are also welcome to return or exchange your Online Order at any Mister Zimi Boutique provided it meets all of our above conditions.

Please ensure you use a protective bag and a registered/traceable form of postage as Mister Zimi will not be responsible for goods that are damaged or lost in transit.