Orders & Shipping
SHIPPING
All orders are sent from our Mister Zimi HQ in Melbourne, Australia. We aim to process all orders within one business day and ship orders placed before midday AEST/AEDT same day
Within Australia
- Orders under $150 AUD have a flat $10 AUD Express Shipping rate
- We offer Free Express Shipping for all orders over $150 AUD
- Orders are sent via Express Shipping and once shipped, typically arrive next business day
- Parcels will be left at your address if deemed safe by the delivery driver. If you require a signature upon delivery please contact us
- We have partnered with Rendr to offer customers in Melbourne Metro a Same Day Delivery service. Price is subject to your postcode and is calculated at checkout. You must be available to receive and sign for your delivery, otherwise it will be returned to us
United States of America
All orders to the USA are shipped from Melbourne, Australia via FedEx.
- Orders under $150 USD incur a $20 USD shipping fee.
- A signature is required on delivery for all FedEx shipments.
Duties & Taxes – United States
- All orders will have all applicable duties and taxes calculated at checkout, as of 5 May 2025.
- This provides a total landed cost, covering all tariffs and taxes, with no additional charges from local customs.
- This space is shifting quickly, and we’re so grateful for your continued support as we adapt.
For any enquiries, please contact our customer care team at online@misterzimi.com
New Zealand
- All orders to New Zealand are shipped from Melbourne, Australia via Fedex
- We offer Free Express Shipping for all orders over $270 NZD
- Orders under $270 NZD have a flat $15 NZD shipping rate
- All orders to NZ are delivered with all Duties and Taxes paid
- All orders require a signature upon delivery
Singapore
- All orders are shipped from Melbourne, Australia via DHL Express
- We offer Free Express Shipping for all orders over $300 SGD
- Orders under $300 SGD have a flat $30 SGD shipping rate
- All orders to Singapore are delivered with all Duties and Taxes paid
- All orders require a signature on delivery
Hong Kong
- All orders are shipped from Melbourne, Australia via DHL Express
- We offer Free Express Shipping for all orders over $1800 HKD
- Orders under $1800 HKD have a flat $180 HKD shipping rate
- All orders require a signature on delivery
International Shipping
- All orders are shipped from Melbourne, Australia via Fedex or DHL Express
- We offer Free Express Shipping for all orders over $150 USD
- Orders under $150 USD have a flat $20 USD shipping rate
- Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Mister Zimi has no control over these costs
- Signature upon delivery is required
Please Note:
Duties and taxes paid at checkout are non-refundable, even in the case of returns or exchanges. These charges are collected by your local government and are not controlled by Mister Zimi.
We aim to process all orders within 1 business day and ship orders placed before midday AEST/AEDT the same day. Once your order is shipped, you will receive an email with your tracking information
Once your order is shipped you will receive an email notification with your tracking information included. Your tracking number may require 12 hours to begin to show further scans in transit. If your order has been dispatched but you are unable to find your tracking information please contact our Customer Care team who will assist you further
If you wish to cancel or change your order please contact us immediately. We will make every effort to accommodate your request however due to our automated warehouse process this may not always be possible. Please note that we are unable to add additional items to an existing order or merge multiple orders into one shipment. Contact Customer Care or reach out via chat with your order number and change request and we'll do all that we can to assist
International orders are shipped via DHL Express. Once your order is shipped you will receive an email notification with your DHL tracking information included. Your tracking number may require 12 hours to begin to show further scans. If your order has been dispatched but you are unable to find your tracking information please reach out to our Customer Care team will assist you further.
Mister Zimi Online accepts the following payment methods:
- Credit cards: Visa, MasterCard,
- American Express
- PayPal
- AfterPay
- Mister Zimi Gift Cards/Store Credits
Mister Zimi does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of Zimi gift cards or store credits.
AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay.
Purchases can be made using AfterPay for values up to $1,200 AUD.
AfterPay customers must be over 18 years of age, have an Australian residential address and have a debit or credit card.
For more information on AfterPay please visit here.