Orders & Shipping
Do you love getting your hands on your latest purchase faster than you can say "Is That My Zimi Order?"
Well you've come to the right place.
SHIPPING
All orders are sent from our Mister Zimi HQ in Melbourne, Australia. We aim to process all orders within one business day and ship orders placed before midday AEST/AEDT same day
Within Australia
- Orders under $150 AUD have a flat $10 AUD Express Shipping rate
- We offer Free Express Shipping for all orders over $150 AUD
- Orders are sent via Express Shipping and once shipped, typically arrive next business day
- Parcels will be left at your address if deemed safe by the delivery driver. If you require a signature upon delivery please contact us
- We have partnered with Rendr to offer customers in Melbourne Metro a Same Day Delivery service. Price is subject to your postcode and is calculated at checkout. You must be available to receive and sign for your delivery, otherwise it will be returned to us
United States of America
- All orders to the USA are shipped from Melbourne, Australia via USPS
- Free Standard Shipping is available on orders over $150 USD
- Orders under $150 USD incur a $20 USD shipping fee
Note: At this time, we cannot ship orders over $800 USD via USPS. If your order exceeds this amount, please contact us at online@misterzimi.com so we can assist you directly. We hope to resolve this within days.
Duties & Taxes – United States
- Orders under $800 USD will not be charged duties or taxes at checkout
- However, any duties or taxes that arise during customs processing are the responsibility of the recipient
- We’re actively navigating changes in US customs regulations
- For assistance, contact our customer care team at online@misterzimi.com
Important Customs Considerations
Even for orders under $800 USD, customs charges may still apply due to:
- Multiple orders that cumulatively exceed $800 USD being processed together
- Customs processing fees
- Requirement to provide your Social Security Number for customs clearance
If the shipping carrier issues a customs charge, payment is required before delivery. Failure to pay will result in the order being returned to Mister Zimi. We’ll issue a refund to your original payment method, minus applicable return shipping and customs fees.
United Kingdom
- All orders to the United Kingdom are shipped from Melbourne, Australia via Fedex
- We offer Free Express Shipping for all orders over £150 GBP
- Orders under £150 GBP have a flat £20 GBP shipping rate
- Pricing is VAT Inclusive. All orders to the UK are delivered with all Duties and Taxes paid
- All orders require a signature upon delivery
New Zealand
- All orders to New Zealand are shipped from Melbourne, Australia via Fedex
- We offer Free Express Shipping for all orders over $270 NZD
- Orders under $270 NZD have a flat $15 NZD shipping rate
- All orders to NZ are delivered with all Duties and Taxes paid
- All orders require a signature upon delivery
Singapore
- All orders are shipped from Melbourne, Australia via DHL Express
- We offer Free Express Shipping for all orders over $300 SGD
- Orders under $300 SGD have a flat $30 SGD shipping rate
- All orders to Singapore are delivered with all Duties and Taxes paid
- All orders require a signature on delivery
Hong Kong
- All orders are shipped from Melbourne, Australia via DHL Express
- We offer Free Express Shipping for all orders over $1800 HKD
- Orders under $1800 HKD have a flat $180 HKD shipping rate
- All orders require a signature on delivery
Europe
- All orders are shipped from Melbourne, Australia via FedEx or DHL Express
- We offer Free Express Shipping for all orders over €150
- Orders under €150 have a flat €20 EUR shipping rate
- Pricing is VAT inclusive. All orders to Europe are delivered with all Duties and Taxes paid
- All orders require a signature upon delivery
International Shipping
- All orders are shipped from Melbourne, Australia via Fedex or DHL Express
- We offer Free Express Shipping for all orders over $150 USD
- Orders under $150 USD have a flat $20 USD shipping rate
- Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Mister Zimi has no control over these costs
- Signature upon delivery is required
Please Note:
Duties and taxes paid at checkout are non-refundable, even in the case of returns or exchanges. These charges are collected by your local government and are not controlled by Mister Zimi.
We aim to process all orders within 1 business day and ship orders placed before midday AEST/AEDT the same day. Once your order is shipped, you will receive an email with your tracking information
Once your order is shipped you will receive an email notification with your tracking information included. Your tracking number may require 12 hours to begin to show further scans in transit. If your order has been dispatched but you are unable to find your tracking information please contact our Customer Care team who will assist you further
If you wish to cancel or make changes to your order, please contact us as soon as possible.
We’ll do our best to accommodate your request, though our automated warehouse process means this may not always be possible.
In some cases, we can add additional items or merge multiple orders into one shipment, depending on what stage your order is at. For these options to be available, it’s essential that you reach out to us immediately.
Please contact Customer Care or message us via chat with your order number and change request—we’ll do all we can to assist.
International orders are shipped via DHL Express. Once your order is shipped you will receive an email notification with your DHL tracking information included. Your tracking number may require 12 hours to begin to show further scans. If your order has been dispatched but you are unable to find your tracking information please reach out to our Customer Care team will assist you further.
Mister Zimi Online accepts the following payment methods:
- Credit cards: Visa, MasterCard,
- American Express
- PayPal
- AfterPay (Australia, New Zealand, United States & Canada)
- Clearpay (United Kingdom)
- Klarna (United States & United Kingdom)
- Zip Pay (Australia)
- Mister Zimi Gift Cards/Store Credits
Mister Zimi does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of Zimi gift cards or store credits.
AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay.
Purchases can be made using AfterPay for values up to $1,200 AUD.
AfterPay customers must be over 18 years of age, have an Australian residential address and have a debit or credit card.
For more information on AfterPay please visit here.
Logged in Account users can access Try with Try With Mirra, which allows you to try items at home before you pay. You’ll check out with a $0 charge using your credit card, and only pay for what you choose to keep.
A temporary hold will be placed on your card for the value of the order during your trial period. Once you decide what you’re keeping (and return the rest), the hold is either released or the correct amount is charged.
Customers must complete their order within the trial window and return any unwanted items in original condition to avoid being charged in full.
For more details, read the full Try With Mirra Terms & Conditions here.