Shipping policy

We ship all orders worldwide from our Mister Zimi HQ in Melbourne, Australia. To ensure faster delivery, orders within the USA are fulfilled from our Dallas, Texas warehouse. We process orders within one business day, and those placed before midday AEST/AEDT (or CST for US customers) are usually shipped the same day.

• Orders under $150 AUD have a flat $10 AUD Express Shipping rate
  
• We offer Free Express Shipping for all orders over $150 AUD
• Orders are sent via Express Shipping and once shipped, typically arrive next business day
• Parcels will be left at your address if deemed safe by the delivery driver. If you require a signature upon delivery please contact us
  
• We have partnered with Rendr to offer customers in Melbourne Metro a Same Day Delivery service. Price is subject to your postcode and is calculated at checkout. You must be available to receive and sign for your delivery, otherwise it will be returned to us
  

• All United States orders are shipped from our Texas Warehouse via DHL eCommerce
• Free Standard Shipping is available on orders over $150 USD
• Orders under $150 USD incur a $4.95 USD shipping fee
  
  

• All orders to the United Kingdom are shipped from Melbourne, Australia via Fedex
• We offer Free Express Shipping for all orders over £150 GBP
• Orders under £150 GBP have a flat £20 GBP shipping rate
• Pricing is VAT Inclusive. All orders to the UK are delivered with all Duties and Taxes paid
• All orders require a signature upon delivery

• All orders to New Zealand are shipped from Melbourne, Australia via Fedex
• We offer Free Express Shipping for all orders over $270 NZD
• Orders under $270 NZD have a flat $15 NZD shipping rate
• All orders to NZ are delivered with all Duties and Taxes paid
• All orders require a signature upon delivery

• All orders are shipped from Melbourne, Australia via DHL Express
• We offer Free Express Shipping for all orders over $300 SGD
• Orders under $300 SGD have a flat $30 SGD shipping rate
• All orders to Singapore are delivered with all Duties and Taxes paid
• All orders require a signature on delivery

• All orders are shipped from Melbourne, Australia via DHL Express
• We offer Free Express Shipping for all orders over $1800 HKD
• Orders under $1800 HKD have a flat $180 HKD shipping rate
• All orders require a signature on delivery

• All orders are shipped from Melbourne, Australia via FedEx or DHL Express
• We offer Free Express Shipping for all orders over €150
• Orders under €150 have a flat €20 EUR shipping rate
• Pricing is VAT inclusive. All orders to Europe are delivered with all Duties and Taxes paid
• All orders require a signature upon delivery

• All orders are shipped from Melbourne, Australia via Fedex or DHL Express
• We offer Free Express Shipping for all orders over $150 USD
• Orders under $150 USD have a flat $20 USD shipping rate
• Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Mister Zimi has no control over these costs
• Signature upon delivery is required