Returns Portal
Select your region and return type below. For further information please view our Returns & Exchanges policy. Need help selecting the right size or style for you? Chat to our customer care team here.
Submit your return back for refund, exchange or store credit, subject to our returns policy.
Enter details below to get started
Use Refundid to receive your refund instantly! Simply submit your refund request, receive your money back in 30 seconds, and then post the item back within 7 days to finalise your return.
Refundid is a third party instant refund provider, Refundid requires your bank account information to allow for the instant refund and may require you to provide other personal information to identify you. Mister Zimi does not receive or store this information. Other return options are available such as our Standard Refund, which does not require bank account information to be provided.
*Not eligible for sale items, exchange orders, purchases made with a gift card or Try Before You Buy. Returns are subject to our returns policy.
Learn more about Refundid here.
Prefer to return in person? Our boutiques are here to help.
We accept returns or exchanges on in-store purchases within 15 days of your visit, as long as items are in original condition with tags attached.
Online orders can also be returned directly to any Mister Zimi boutique. Simply pop in with your item and our lovely team will process your return or exchange for you on the spot — no need to lodge anything online beforehand.
Easy, personal, and fuss-free.